Milliman FutureCost
Leapfrog Decades of Competition in Pension Modelling
The Challenge:
Milliman, a global leader in actuarial consulting, faced a critical strategic dilemma. Their core tool for pension plan modelling had fallen behind, eclipsed by competitors who had innovated for decades. The need wasn't for an incremental update - it was for a generational leap. Milliman needed to build a modern, intuitive, and powerful application from a blank slate, using the proven ProVal engine as the backend brain.
Our Role:
Morello Communications was embedded as the strategic and execution partner for this mission-critical initiative. We operated as the extension of Milliman’s internal team, owning the entire user-facing journey:
Foundational Research & Strategy
We deconstructed user workflows, analysed competitor shortcomings, and defined the vision for a modeler that was not just powerful, but powerfully simple.
End-to-End Design & UX
From initial wireframes to polished high-fidelity interfaces, we designed the complete user experience. Our focus was on making complex actuarial data intuitive and actionable.
Full-Stack Development & Integration
Our team led the development of the entire application layer, seamlessly integrating with the ProVal backend to create a cohesive, robust tool.
Rigorous Testing & Iteration
We championed a user-centric development cycle, ensuring every feature was validated for functionality, usability, and performance before launch.
Launch & Continuous Evolution
We supported the launch of FutureCost and have partnered with Milliman on the ongoing development of the application ensuring it continues to set the standard.
The Morello Method:
This was not a typical supplier engagement. For six years, Morello functioned as Milliman's product innovation arm. Working in lockstep with a small, dedicated Milliman team, we combined their deep actuarial expertise with our mastery of user-centric design and agile development. This fusion of domain knowledge and technical execution was the project's bedrock.
The Result:
FutureCost launched not as a catch-up product, but as a product that redefined a category.
From Legacy to Leadership
Milliman vaulted from being decades behind to possessing a state-of-the-art platform that rivals now benchmark against.
A Complete Product Ecosystem
Morello delivered not just an application, but a fully-realized product—researched, designed, built, and launched.
A Foundation for the Future
Built on modern architecture, FutureCost is a scalable platform designed for continuous innovation, securing Milliman's competitive edge for the next decade.
Validation of a Model
This partnership stands as a testament to the transformative power of deep, strategic collaboration between a consultancy and a dedicated communications and product partner.
“Morello was a valuable partner and were integral in building and operating a complex online tool that helped differentiate us in the marketplace.”
William Strange, Principal & Consulting Actuary - Milliman Inc
